Return Policy

**Return Policy**

At Wisteria, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our return policy below.

**Return Eligibility**
You may return most items within 30 days of the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain types of items, such as perishable goods, intimate apparel, or software that has been opened, are exempt from being returned.

**Free Refunds**
We offer free refunds on all eligible returns. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

**How to Initiate a Return**
To start a return, please contact our customer service team. You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (e.g., incorrect or defective item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, except in cases where the return is our fault.

**Contact Information**
For any questions or to initiate a return, please reach out to us using the details below:

**Address:**
No. 8, Wangjing Street, Chaoyang District, Beijing

**Email:**
[email protected]

**Phone:**
+86

**Important Notes**
- Please do not send your purchase back to the manufacturer without first contacting us.
- We recommend using a trackable shipping service or purchasing shipping insurance for items of high value, as we cannot guarantee that we will receive your returned item.
- Late or missing refunds: If you haven’t received a refund after the stated processing time, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.

We are committed to making your return process as smooth and hassle-free as possible. Thank you for choosing Wisteria.